1. Select Forgotten username or password on the login page .
![](/media/1127/forgotten-password.png?width=382&height=318)
2. Enter your username into the Forgotten Password section and select Continue.
![](/media/1128/password-or-username.png?width=734&height=116)
3. Choose either Change Password OR Security Question.
![](/media/1126/email-or-security-question.png?width=703&height=149)
4. If selecting Change Password:
Enter your email address associated with your account and select Email me my password instructions. Follow the link in the password reset email.
![](/media/1125/change-password.png?width=709&height=282)
Enter your new password. Then confirm your new password and select Change Password.
5. If selecting Security Question:
Answer the security question and select Submit, the Change Password screen will appear, as above.
Enter your new password. Then confirm your new password and select Change Password.
NOTE: Users with NHS email addresses cannot have their new passwords emailed to private email addresses.